Tag Archives: Customer

6 Steps to Avoid Customer Feedback Failure

[Interesting] Instead of wasting yet more time writing online surveys that fail, why not spend some of it trying these tips? I’ll show you what you can do to make your online surveys more successful and push your response rate … Continue reading

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Update: Uber food delivery driver who killed customer turns himself in to police

A food delivery driver who shot and killed a man in the Peachtree Heights West neighborhood on Feb. 17 has turned himself in, according to the Atlanta Police Department. Robert Bivines, 36, has been charged with the felony murder of … Continue reading

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Uber Eats driver shoots and kills customer in Buckhead

A food delivery driver shot and killed a man in the Peachtree Heights West neighborhood at 2870 Pharr Court South late Feb. 17, according to the Atlanta Police Department. Police believe the Uber Eats driver shot the victim, a 30-year-old … Continue reading

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How to Build Customer Trust

Trust. It’s a strong word that not only applies to the relationships you have with family and friends, but also the relationship your brand has with […] The post How to Build Customer Trust appeared first on ThriveHive.

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Mountain of sensitive FedEx customer data exposed, possibly for years

Enlarge / A redacted copy of data FedEx employees left on a publicly accessible Amazon bucket. (credit: Kromtech Security Center) Passports, driver licenses, and other sensitive documentation for thousands of FedEx customers were left online, possibly for years, in a … Continue reading

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How to Create Customer Advocates

Your customer base is a virtual honeypot when it comes to gaining new business. There is no better marketing than happy customers who willingly vouch for […] The post How to Create Customer Advocates appeared first on ThriveHive.

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Using Sprout to Understand Customer Sentiment

Feelings. They’re complicated. Especially where social media is concerned. Throughout existence our brains have evolved to connect the dots of our experiences into meaningful patterns, but the boom of social media and digital language has made comprehending sentiment an entirely … Continue reading

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Get the customer insights you need: Introducing Surveys

VerticalResponse is dedicated to developing tools that enable our users to create and send higher-performing email campaigns. From our updated email editor to the more recent Test Kit release, it’s our mission to help business owners reach their email campaign goals, and … Continue reading

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Customer Service 101

Business Know-How, like a lot of small companies, operates with a very small staff. We rely on highly skilled contractors and paid product support services to handle jobs that we don’t need done daily on a set schedule. In fact, … Continue reading

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